Faqs

Frequently Asked Questions (FAQs)

1. Are your products homemade or manufactured?

We manufacture our products ourselves using fresh ingredients, quality spices, and fresh oils while maintaining hygienic standards and authentic homemade-style taste.

2. Do you deliver all over Pakistan?

Yes, we deliver across all cities of Pakistan through trusted courier services.

3. What is the delivery time?

Delivery usually takes 3–5 working days after order confirmation.

4. When do you dispatch orders?

Orders are normally dispatched within 24 hours after confirmation.

5. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available all over Pakistan.

6. Is shipping free?

Yes, we offer Free Shipping on orders above Rs. 2999.
Orders below Rs. 2999 will have standard delivery charges.

7. Are your products fresh?

Yes, all our products are prepared using fresh ingredients, fresh oils, and quality spices to ensure premium taste and freshness.

8. How should I store pickles and murabbas?

Store products in a cool and dry place. Always use a clean and dry spoon to maintain freshness and quality.

9. Can I return or exchange a product?

Yes, returns and exchanges are available according to our Return & Exchange Policy. Conditions apply.

10. Are opened food items eligible for return?

No, opened or used food items are not eligible for return due to hygiene and food safety reasons.

11. How can I contact customer support?

You can contact us anytime through:

📞 Cell / WhatsApp: +92 301 2474538

You can also use the WhatsApp button available on our website for quick support.

12. Which products do you offer?

We currently offer:

  • Pickles (Achar)
  • Premium Dates
  • Murabbas
  • Healthy Food Products
  • Traditional Chutniyan

13. How can I place an order?

You can place your order directly through our website or contact us on WhatsApp for assistance.

14. Why choose Al Madina Pickles & Dates?

Because we focus on:
✅ Fresh Ingredients
✅ Authentic Desi Taste
✅ Hygienic Manufacturing
✅ Premium Quality
✅ Secure Packaging
✅ Trusted Customer Support

Thank you for choosing Al Madina Pickles & Dates ❤️